Terms & Conditions

Questions about this policy?

Call (469) 555-0142 or email dispatch@frisco-waterdamage.com.

These Terms and Conditions (“Terms”) govern use of https://frisco-waterdamage.com (“Website”), operated by Frisco Water Damage Cleanup (“Company,” “we,” “us,” or “our”). By accessing the Website or submitting information through it, you agree to these Terms.

1. Lead Generation and Referral Service

This Website provides lead-generation, referral, marketing, and information services. We help consumers seeking water damage services connect with independent third-party service providers. Unless expressly stated otherwise, we are not the company performing the services requested through the Website. We may receive compensation for generating, referring, transferring, or otherwise facilitating service inquiries.

2. Independent Service Providers

Service providers to whom we may refer or transmit requests are independent businesses. They are not our employees, agents, joint venture partners, or representatives unless expressly stated otherwise. Independent providers are responsible for their own:

• Licensing
• Certifications
• Insurance
• Pricing
• Estimates
• Contracts
• Scheduling
• Availability
• Representations
• Safety procedures
• Services
• Workmanship
• Warranties
• Employees and subcontractors
• Regulatory compliance

You should independently verify qualifications, licensing, insurance, references, and the terms of any service provider before hiring that provider.

3. No Guarantee of Provider Availability

Submitting a request through the Website does not guarantee:

• A provider will be available
• A provider will contact you
• A provider will accept the project
• A specific response time
• A specific price
• A specific result
• Insurance coverage
• Reimbursement
• A repair or restoration outcome

Availability varies by geographic area, time, service requested, provider capacity, and other circumstances.

4. Emergency Requests

The Website may facilitate requests involving urgent property damage or emergency-related services. The Website itself is not an emergency dispatch service unless specifically stated otherwise. If a situation threatens life, health, public safety, or involves fire, a medical emergency, hazardous conditions, or other immediate danger, contact 911 or the appropriate emergency authority. Do not rely solely on the Website or referral service for emergency assistance.

5. Estimates and Pricing

Any price, estimate, range, promotional amount, or cost information appearing on the Website is informational unless expressly identified as a binding offer from a specific provider. The independent service provider determines actual pricing and contract terms. You are responsible for reviewing and approving a provider’s estimate or agreement before authorizing work.

6. Insurance

We do not determine insurance coverage and do not guarantee that any insurer will:

• Cover a service
• Approve a claim
• Reimburse an expense
• Pay a provider
• Waive a deductible
• Accept a particular scope of work

Questions about insurance coverage should be directed to your insurance carrier, adjuster, attorney, or other qualified professional.

7. Information You Submit

You agree that information submitted through the Website will be accurate to the best of your knowledge. You authorize us to use submitted information to process your request and operate the referral service as described in our Privacy Policy. You understand that fulfilling a request may require transmitting information to an independent service provider capable of responding to it.

8. Communications About Your Request

By voluntarily submitting a telephone number, email address, or other contact information as part of a service request, you request communications reasonably related to that inquiry, subject to applicable law. Those communications may come from us or the service provider to whom your request is transmitted. Submitting a service request does not, by itself, constitute blanket consent to unrelated marketing from unidentified third parties.

9. Marketing Communications

Where required, consent for promotional calls, automated calls, prerecorded messages, text messages, or other marketing communications will be requested separately. Marketing consent is not a condition of purchasing goods or services unless otherwise permitted by law. Any consent language displayed at the time you submit information controls the scope of consent. You may revoke marketing consent using the methods disclosed in the applicable communication or consent notice.

10. No Endorsement or Guarantee

Referral or connection to a provider does not constitute a guarantee or endorsement of that provider. While we may use criteria to identify potential providers, we do not guarantee:

• Quality
• Reliability
• Licensing status
• Insurance status
• Background
• Availability
• Pricing
• Workmanship
• Financial condition
• Regulatory compliance

Consumers should conduct their own due diligence.

11. Website Information

We attempt to maintain useful and accurate information but do not guarantee that all Website information is complete, current, or error-free. Service descriptions are general informational content and should not replace professional inspection, advice, diagnosis, or assessment.

12. Third-Party Content and Links

The Website may contain links, integrations, advertisements, or content involving third parties. We are not responsible for third-party websites, content, privacy policies, terms, products, or services.

13. Prohibited Uses

You may not use the Website to:

• Submit fraudulent requests
• Impersonate another person
• Supply information without authority to do so
• Interfere with Website operation
• Attempt unauthorized access
• Distribute malware
• Scrape the Website in violation of applicable law or these Terms
• Misuse contact information obtained through the Website
• Engage in unlawful conduct

14. Intellectual Property

Website content, including text, branding, graphics, layout, software, and original materials, is owned by or licensed to Frisco Water Damage Cleanup, except where otherwise stated. You may use the Website for personal, lawful purposes. No Website content may be reproduced, distributed, sold, or commercially exploited without permission except as permitted by law.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Website and referral services are provided on an “as is” and “as available” basis. We do not make warranties regarding availability, accuracy, reliability, quality, fitness for a particular purpose, or the results of services provided by independent third parties. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by law, Frisco Water Damage Cleanup will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Website or services performed by independent providers. Nothing in these Terms limits liability that cannot legally be limited under applicable law.

17. Disputes With Service Providers

Any contract for actual service is generally between you and the independent service provider unless expressly stated otherwise. Questions or disputes concerning work performed, billing, estimates, property damage, scheduling, warranties, contracts, insurance, or provider conduct should generally be addressed directly with the applicable provider. This section does not eliminate any rights you may have against us under applicable law.

18. Privacy

Use of personal information is governed by our Privacy Policy.

19. Changes to These Terms

We may update these Terms periodically. The updated version becomes effective when posted unless applicable law requires another form of notice.

20. Contact Us

Questions about these Terms may be directed to:

Frisco Water Damage Cleanup
5445 Harrison Ave. #5682, PO Box 5682, Rockford, IL 61125
Phone: (469) 555-0142
Email: dispatch@frisco-waterdamage.com
Website: https://frisco-waterdamage.com